Q: Do you offer refunds or exchanges?

Yes Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that a ny exceptions, e.g., sale items, refurbished products are not eligible. For returns or exchanges, please contact our customer support at contact@tsgabrielle.us . Refunds will be processed to the original payment method within 10 days of receiving the returned item. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at contact@tsgabrielle.us will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit. You also can visit our Refund Policy at https://tsgabrielle.us/policies/refund-policy

Question 1

How do I cancel my order?

Accepted Answer

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at contact@tsgabrielle.co.us Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Question 2

Do you offer refunds or exchanges?

Accepted Answer

Yes

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that any exceptions, e.g., sale items, refurbished products are not eligible.

For returns or exchanges, please contact our customer support at contact@tsgabrielle.us. Refunds will be processed to the original payment method within 10 days of receiving the returned item.

However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at contact@tsgabrielle.us will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.

You also can visit our Refund Policy at https://tsgabrielle.us/policies/refund-policy

Question 3

Do you ship worldwide?

Accepted Answer

We do ship to most countries, however, there are a few that we are unable to send to.

To review the countries we currently don't ship to, please see below:

Crimea, Luhansk, and Donetsk regions in Ukraine
Russia
Belarus
The Gaza Strip region in Palestine
Ecuador
Cuba
Iran
Syria
North Korea

Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.

Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.

Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.

Question 4

How do I cancel my order?

Accepted Answer

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at contact@tsgabrielle.us Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

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